Technology Support

Technology is an essential part of modern education. We have the support in place to help you use it effectively.

I need help with my laptop. How do I submit a Help Desk Ticket?

Submit a Help Desk Ticket . Need in-person support? Visit the Help Desk in the lower level of College Hall, Monday through Friday from 9 a.m.-5 p.m. or call: 978-232-2072.
How do I access my campus email account?

西瓜视频 uses as our email platform. Simply enter your full 西瓜视频 email address and the password that you have set up through the 西瓜视频 website.
How do I connect to the wireless network?

Laptops, smartphones, and tablets should connect to the Wi-Fi network called “西瓜视频WIFI” for the best wireless internet experience using your 西瓜视频 email address and password.

For more detailed instructions on how to connect to the 西瓜视频 wireless internet on campus please visit for greater detail and picture instructions.
What type of laptop should I buy?

We have listed general recommendations, as well as specifications for select majors, on the Laptop Requirement and Support page.